FREQUENTLY ASKED QUESTIONS

When will my order ship?
 
After your payment is verified, it may take up to 48 hours to process and ship your order.
This does not include weekends or holidays.
If you order after 12 PM EST on a Friday, your order will likely be shipped out on the following Monday.
Please note that some items that are made to order such as 925 Sterling Silver products might take extra time to process.
 
How long does delivery take?
 
Please allow 6-12 business days(average) for the items to arrive.
If your order hasn't arrived in the estimated delivery times, please contact our support team at sales@empireofthegods.com.
 
Do you deliver products internationally?
 
Empire of the Gods ships products worldwide every day. Shipping is available for most countries around the world. 
 
What types of payment do you accept?
 
We accept Mastercard, Visa and American Express and Paypal.
Google & Apple pay are also available at checkout!
 
How secure is my personal information?
 
Empire of the Gods adheres to the highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
 
How do I return or exchange my item?
 
If you want to return or exchange your item you may do so within 14 days.
We do not refund shipping costs and return fees that have to be paid by the customer.
For more information please read our Shipping & Returns.
 
Will I have to pay intenational duties & taxes?
 
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages as they may vary for each country.
Empire of the Gods cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
 
How do I become Empire of the Gods reseller?
 
While we appreciate that you want to be a reseller of Empire of the Gods, we do not currently have any reseller or wholesale program.
Please email us at sales@empireofthegods.com and we may get back to you when we decide to go down that path!
 
For more information please contact us at info@empireofthegods.com