Refund Policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our return for refund policy lasts 14 days from receiving date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Return for exchange policy lasts for 30 days from receiving date.

Several types of goods are exempt from being returned, such as 925 Sterling Silver products and custom-made products which are made specifically for its buyer.

Additional non-refundable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your items before contacting us via email: sales@empireofthegods.com and confirm the return address with us.

The buyer is responsible for the costs of postage and packaging.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned after more than 30 days from delivery is non-refundable.

Refunds (if applicable)

Once your order is placed you will have a 4 hours time frame to request cancellation of your order and be refunded, any cancel requests that created after the 4 hours time frame will be subjected to our decision whether to cancel it or not.

 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@empireofthegods.com.

Gifts
 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
 
To return your product, you should mail us: sales@empireofthegods.com for info.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If any free shipping coupon was used, we will still deduct the shipping cost from the original price.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 
For more information please contact us at info@empireofthegods.com